Your questions, our answers: a clear overview!
Below are the questions we are most frequently asked. Click on the ones that interest you most and discover our answers. If you can not find the answers to your questions, do not hesitate to contact the Solution Thermo retailer in your area. It will be his pleasure to explain what you want to know!
Are defogging results guaranteed?
Solution Thermo offers a 10-year guarantee on the restoration of fogged windows. If condensation reappears between the glass panels of your window after 8 weeks in the case of a summer treatment, or after 12 weeks in the case of a winter treatment, we will issue a credit for the defective glass, which will be applicable on a sealed unit replacement. For more information, see the guarantee details.
How much does your restoration process cost?
The cost of a restoration is 30 to 50% cheaper than the cost of a window replacement done by a professional. A Solution Thermo representative will visit your home to estimate the cost of the restoration for free.
Do you put gas between the glass panels of the window?
No. When buying your window, you may have paid an extra amount to fill it with heavy gas (argon, krypton or xenon). However, frequent temperature changes sooner or later create cracks in the window pane, allowing gas to escape, long before you see fogging between windows. Unlike new gas-filled glass panels, our defogging process is a durable solution that offers a thermal insulation capacity comparable to that of origin.
Dr. A. H. Elmahdy and S. M. Cornick, Research Officers at the Building Performance Laboratory of the Institute for Research in Construction, agree that:
“The use of gas in the cavity between window panes can improve the thermal characteristics of a sealed unit by reducing convective and conductive heat transfer. In general, commercially available gas-filled windows also have a low-emissivity coating in order to achieve a combined effect and improve heat resistance. However, since some diffusion of the inert gas used may occur through the sealants, one may question the long-term thermal efficiency of the gas-filled glass panels.”
Do you reseal the glass panes?
Your window would not have been damaged if it had not been initially sealed and if it had been designed to control the moisture content between the panels. Using a proven device, Solution Thermo ensures that the air between the window panes remain dry to preserve the insulating properties of your window forever.
Will my windows be as good as new after defogging?
If they are restored in time, they will be like new again. The solution we offer is permanent, but not instantaneous. The liquids we inject must evaporate before your windows become comparable to new ones. However, if you wait too long, spots may mark the inside of your windows permanently. Thanks to the experience that our team has acquired over the years, we are able to assess the percentage of aesthetic success even before undertaking the restoration.
Why is mist forming inside my windows?
Most of the defective windows are on the sunny side of the property. The sun warms the air trapped between the two panes, then expands and creates pressure. The cold weather causes the opposite effect, frequent temperature changes putting a strain on the sealants (dividers) that unite the two panes. By a “pumping” effect, moisture sooner or later gets trapped inside the originally sealed unit.
To temporarily counter this situation, manufacturers are inserting silica beads into the window frame to absorb moisture. However, over time, these beads become saturated with moisture and decompose into a whitish powder. Since the beads can no longer absorb moisture and with the effect of heat, fog is formed inside the glass panels.
What is a thermal pane window?
A thermal pane window is a sealed unit or, in other words, an insulating glass panel that is held in place by the window frame. There are different sealed units on the market.
Can you defog any type of glass panel?
We can not defog all types of window panes, but the vast majority of them. If you have seen condensation for several years, defogging may not be the best solution for you. One of our retailers’ sharp analysis can answer this question.
What are the signs of poor caulking?
Caulking usually lasts several years. However, it can suffer early deterioration if the sealer has been applied in small quantities or if it has been targeted by the sun.
Here are the signs of poor caulking :
- Lifting and dryness
- Color change
- Detachment and tearing
Caulking plays a key role in the preservation of your windows: it prevents water and air from infiltrating between the frame of your windows and the walls of your property, which prevents the formation of mold, the primary culprit for the premature deterioration of windows.
Why is there condensation on the outside of my windows since I had the glass panels replaced?
If you have had your window panes recently replaced, it is quite normal to see condensation appear on their outer surface, which would be the panel located outside. Energy-efficient window panes help keep the heat inside the house so the outside surface of the glass is cooler. At certain times of the year, we can see dew on cars; it’s the same principle with insulating glass units! If the outside surface of your window panes is hotter than the dew point, condensation will not form. However, if it is colder, condensation will form. In other words, if you see condensation on your windows outside, it’s very good news! This means that you keep your precious heat inside the house.
After how many years should I change my windows?
You can keep your windows for a very long time without having to change them if you maintain them properly and have them restored as needed. For example, if a glass panel is broken, you can have it replaced; if your thermal window panes are misted, you can have them defogged; if you feel fresh air seeping in, you can have the weatherstrip changed or a new seal applied outside.
The only reason that would justify a full window change would be that the window framing is no longer good and irrecoverable, for example, if it is rotten. It is important to take care of your windows to keep them in good condition as long as possible.