FAQ

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Below we have put together the questions we are most frequently asked. Click on the ones that concern you and discover our answers. If you don’t find answers to your questions, don’t hesitate to contact your local Solution Thermo retailer. He will be happy to take the time to explain what you are looking for!

Solution Thermo offers a 10-year warranty on the restoration of fogged windows. If fog reappears between the panes of your window after 8 weeks, in the case of a summer treatment, or after 12 weeks, in the case of a winter treatment, we will issue a credit for the defective pane, which will be applicable on a Thermo replacement. For more information, see warranty details.

The cost of a restoration is 30-50% less than the cost of a window replacement by an expert. A Solution Thermo representative will come to your home to estimate the cost of the restoration free of charge.

No. When you purchased your window, you may have paid an additional amount to have it filled with a heavy gas (argon, krypton or xenon). However, frequent changes in temperature sooner or later create cracks in the glass spacer, allowing the gas to escape, long before you see mist between your panes. Unlike a new gas-filled window, our defogging process is a durable solution that offers a thermal insulation capacity comparable to that of the original. Dr. A.H. Elmahdy and S.M. Cornick, Research Officers at the Building Performance Laboratory of the Institute for Research in Construction, agree that : "The use of gas in the cavity between the panes of glass can improve the thermal characteristics of an insulating glass unit by reducing convective and conductive heat transfer. In general, commercially available gas-filled windows also have a low-emissivity coating to achieve a combined effect and improve thermal resistance. However, since some diffusion of the inert gas used may occur through the glazing sealants, the long-term thermal efficiency of gas-filled glazing is questionable. »

Your window wouldn't have been damaged if it hadn't been originally sealed and designed to control the humidity level between the panes. Using a proven system, Solution Thermo ensures that the air between the panes of glass always remains dry so that the insulating properties of your window are preserved forever.

If they are restored in time, the visual aspect will be greatly improved and will look like new depending on their condition before demisting. However, if you wait too long, stains may permanently mark the interior. Thanks to the experience that our team has acquired over the years, we are able to evaluate the percentage of success even before undertaking the restoration and to advise you whether or not this solution is the right one for you. Defogging is a permanent but not instantaneous solution. The liquids that we inject inside your windows must evaporate before your windows become beautiful again.

The first windows to show signs of loosening are those on the sunny side. The sun heats the air trapped between the two panes of glass, which expands and creates pressure. Cold weather causes the opposite effect, so frequent temperature changes put a strain on the sealants (spacers) that join the two panes of glass. By a "pumping" effect, moisture will sooner or later penetrate into the originally sealed unit. To temporarily counter this situation, manufacturers insert silica beads into the window frame to absorb moisture. However, over time, these beads become saturated with moisture and decompose into a whitish powder. Since the beads can no longer absorb moisture, fog will form on the inside of the glass as a result of the heat.

A thermopane is a sealed unit or, in other words, an insulating glass unit that is held in place by the window frame. There are different sealed units on the market.

We can't defog all types of glazing. If you have been seeing fog for several years, defogging may not be the best solution for you. Only the eye of one of our dealers can answer this question.

Caulking usually lasts several years. However, it can suffer early deterioration if the sealant has been applied in too small a quantity or if it has been targeted by the sun. Here are some signs of caulking in poor condition: - Lifting and drying out - Change of colour - Shrinkage - Cracks - Unsticking and tearing Caulking plays an essential role in the conservation of your windows: it prevents water and air from infiltrating between the frame of your windows and the walls of your property, thus avoiding the formation of mould, which is the main cause of premature window deterioration.

If you've had your windows replaced recently and you see condensation on the outside surface of your windows, the one outside, it's perfectly normal. Energy-efficient glazing helps the heat stay inside the house, making the outside surface of the glass colder. At certain times of the year, we can see dew on cars; it's the same principle with insulating glass units! If the outside surface of your glass is warmer than the dew point, no condensation will form. However, if it is colder, condensation will form. In other words, if you see condensation on the outside of your windows, this is very good news! This means that you are keeping your precious heat inside the house.

You can keep your windows for a very long time without having to change them if you maintain them properly and have them restored as needed. For example, if a glass pane is broken, you can have it replaced; if your thermos are fogged, you can have them defogged; if you feel fresh air coming in, you can have the weatherstripping changed or have a new seal applied to the outside. The only reason for a complete window change would be if the window frame is no longer good and unrecoverable, for example, if it is rotten. It is therefore important to take care of your windows to keep them in good condition for as long as possible.

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Your reference in window restoration

Solution Thermo is composed of several franchises located throughout Quebec. Forming a large network, our different franchises share these two great values, which guide each of their interventions:

FREE EVALUATION
RESPECT THE ENVIRONMENT
WARRANTY ON RESTORATION AND REPLACEMENT
OFFER THE BEST TO OUR CUSTOMERS BY PROVIDING OUTSTANDING CUSTOMER SERVICE